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最新的 Salesforce Administrator Salesforce-Certified-Administrator 免費考試真題 (Q183-Q188):
問題 #183
Ursa Major Solar provides a 1-year warranty on all of the panels it installs. Installation details, along with the warranty information, a captured on a custom object called Installation. The installation record is created by the installer from the mobile app. Customers son receive a longer warranty as a way of increasing customer satisfaction when an installation gets delayed or has issues.
How should the administrator configure Salesforce to capture the expiration date of the warranty?
- A. Include the warranty Expiration Date field on the mobile page layout.
- B. Create a formula field to display l year from the warranty purchased.
- C. Add a validation rule to ensure the Expiration Date field is populated.
- D. Use a formula as the default value of the warranty Expiration Date field.
答案：D
解題說明：
Explanation
To capture the expiration date of warranty based on installation date and warranty length (1 year by default), the administrator should use a formula as the default value of Warranty Expiration Date field on Installation object. The formula can calculate one year from installation date using DATE function or DATEVALUE function. For example, DATE(YEAR(Installation_Date__c) + 1 , MONTH(Installation_Date__c) , DAY(Installation_Date__c)) will return one year from installation date. Creating a formula field, adding a validation rule, or including Warranty Expiration Date field on mobile page layout will not capture expiration date based on installation date and warranty length. References:
https://help.salesforce.com/s/articleView?id=sf.formula_using_date_datetime.htm&type=5
問題 #184
Thesupport manager at Cloud Kicks wants to respond to customers as quickly as possible. They have requested that the response include the top five troubleshooting tips that could help solve the customer's issue.
What should the administrator suggest to meet these requirement?
- A. Auto-Response Rules
- B. Knowledge Articles
- C. Email Alerts
- D. Assignment Rules
答案：B
解題說明：
Explanation
Knowledge articles are documents that provide information or solutions about products, services, or processes in Salesforce. You can use knowledgearticles to respond to customers quickly and consistently with accurate information. You can create different types of articles with different templates and fields, such as FAQ articles, troubleshooting articles, how-to articles, etc. To meet the requirement of responding to customers with the top five troubleshooting tips that could help solve their issue, you need to create knowledge articles with those tips and attach them to your email responses or case comments.
References:https://help.salesforce.com/s/articleView?id=sf.knowledge_article_types.htm&type=5
問題 #185
Sales managers would like to know what could be implemented to surface important values based on the stage of the opportunity.
Which tool should an administrator use to meet this requirement?
- A. Workflow Rules
- B. Dynamic Forms
- C. Opportunity Processes
- D. Path Key fields
答案：D
解題說明：
Explanation
To surface important values based on stage of opportunity , an administrator should use Path Key fields feature on Opportunity object . This feature allows adding up to five fields that display key information about each stage along path . Users can edit these fields inline without leaving path . For example , an administrator can add Amount , Close Date , Next Step , Probability , and Stage fields as key fields for Opportunity path .
Opportunity Processes , Dynamic Forms , and Workflow Rules are not tools for surfacing important values based on stage of opportunity . References : https :// help . salesforce . com / s / articleView ? id = sf .
lex_path_setup_key_fields . htm & type = 5
問題 #186
Ursa Major Solar has a path on Case. The Company wants to require its users to follow the status values as they are on the path. Agents should be prohibited from preventing the case back to a previous status.
Which Feature Should an administrator use to fulfill this request?
- A. Dependent Picklists.
- B. Predefined field Values.
- C. Global Value Picklists
- D. Validation rules.
答案：D
問題 #187
Ursa Major Solar has a path on Case. The Company wants to require its users to follow the status values as they are on the path. Agents should be prohibited from preventing the case back to a previous status.
Which Feature Should an administrator use to fulfill this request?
- A. Dependent Picklists.
- B. Predefined field Values.
- C. Global Value Picklists
- D. Validation rules.
答案：D
解題說明：
Explanation
Validation rules are a way to enforce data quality and business logic by preventing users from saving records that do not meet certain criteria. They can be used to require users to follow the status values as they are on the path and prevent them from reverting the case back to a previous status by using formulas that compare the old and new values of the status field. Global value picklists are a way to create and maintain picklist values that can be shared across multiple fields, but they do not enforce any logic or order on the values. Predefined field values are a way to set default values for fields on path settings, but they do not prevent users from changing them later. Dependent picklists are a way to filter the values of one picklist based on the value of another picklist, but they do not prevent users from going back to a previous value. References:
https://help.salesforce.com/s/articleView?id=sf.validation_rules.htm&type=5
問題 #188
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